System Support

National Certificate: Information Technology: Systems Support
NQF Level: 5 Credits: 147
SAQA Id: 48573

This course aims to Provide learners with an undergraduate entry into the field of networking/systems support. The overarching aim is to develop a broader base of skilled ICT professionals to underpin economic growth. This qualification is expanding the specialization(s) started at NQF level 4 into the core field of networking and support, with further specialization(s) into IT Support fields or in any other related vertical or enabled markets

Entry Requirements
Min Grade 12 OR NQF 4 Technical Support.

12 months

Who should take this course? Any individual willing to be a qualified as Systems Administrator

114050 Explain the principles of business and the role of information technology
114055 Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
114055 Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
8252 Writing business reports in Retail/Wholesale practices
114076 Use computer technology to research a computer topic
114059 Demonstrate an understanding of estimating a unit of work and the implications of late delivery
120379 (10135) Work as a project team member
114051 Conduct a technical practitioners meeting
114183 Apply the principles of resolving problems for single-user and multi-user computer operating systems
114052 Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
114060 Demonstrate an understanding of local area computer networks, by installing a networked workstation.
114061 Demonstrate an understanding of Wide Area Computer Networks, comparing them with Local Area networks.
114074 Demonstrate an understanding of different computer network architectures and standards
114075 Design a local area computer network for a departmental office environment
114054 Administer a local area computer network
114053 Monitor and maintain a multi-user networked operating system 
114046 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) 
114066 Test Networked IT systems against given specifications 
114058 Demonstrate an understanding of the concepts of Multi-User computer Operating systems 
114072 Install and commission a local area computer network
114047 Install and configure a multi-user networked operating system
114056 Describe enterprise systems management and its role in IT systems support
114062 Assemble a server computer and peripherals from modules
114063 Install a sever computer and peripherals
114045 Operate an enterprise server computer system
114064 Install and commission a multi-user application software for a server computer
114065 Maintain and repair a server computer to module level


  • Pre-requisite Learning Unit: Client Support – Technical & Networking
  • Learning Unit 1: Personal Development
  • Learning Unit 2: Installing & Configuring Windows Server 2016
  • Learning Unit 3: Administering Windows Server 2016
  • Learning Unit 4: Configuring Advanced Windows Server 2016 Services
  • Learning Unit 5: Network Concepts, Architecture & Standards
  • Learning Unit 6: Desktop Infrastructure Implementation
  • Learning Unit 7: Desktop Application Environment Implementation
  • Learning Unit 8: Enterprise Development

Career Path

  • Network Administrator
  • Server Administrator
  • System Engineer